Terms and Conditions

Terms and Conditions

 

Last updated on: December 12, 2020

OVERVIEW

Welcome to www.recolat.com (hereby referred to as “Site or Website”), Your One-Stop-Shop for the best quality latex mattresses and pillows ! 

Please read these Terms of Service carefully before accessing or using the website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of the provided services. 

This website is operated by Recolat. Throughout the site, the terms “we”, “us” and “our” refer to Recolat. Recolat offers this website, including all information, tools and services available on this site to you, “the user”, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By providing your details on the website in any of the submission forms, you give consent to Recolat for receiving automated marketing messages from all mediums including text message (SMS), Telephonic Calls, Facebook Messenger, E-Mail Marketing and all forms of social media ads including Facebook/Instagram/Twitter/Pinterest/Snapchat Ads from Recolat. Consent is not a condition to purchase.  

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Recolat reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to the website following the posting of any changes constitutes acceptance of those changes.

Before making any purchase, it is your responsibility to review the following Terms Of Service. The purchase of any product(s) through the Site represents your (i) acceptance, compliance with, and agreement to be bound by the Terms Of Service, and (ii) that you have the right, authority, and capacity to abide by the Terms Of Service.

Our store is hosted on Shopify Inc. an online e-commerce platform that allows us to sell our products and services to you. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 1 - ONLINE STORE TERMS

By the usage of our website, you are agreeing to these Terms of Service, that you are at least the age of majority in your state or province of residence, or you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, by the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of the services provided to you. 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any point of time.

You understand that your content (not including credit card and debit card information, Paytm or Net Banking), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information, Debit card information or Paytm or Net Banking details are always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website/ Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from Recolat.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primarily for more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any point of time, to modify or discontinue the Service (or any part or content thereof) without prior notice..

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return only according to our Refund Policy and Return and Replacement Policy which clearly states the qualifications for return or exchange.

We have made every effort to display as accurately as possible, the colors and images of our products that appear at the store. We cannot guarantee that the colors displayed by your browsing device will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Recolat. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to reject any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and debit card, the same Paytm details , Net Banking details and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting on the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appears to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and Paytm or Bank details or credit card numbers or debit card numbers and expiration dates, so that we can complete your transactions successfully and contact you as needed.

For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we can provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The website may or may not contain links to third party websites that are not owned by Recolat, this includes third party payment system providers. You acknowledge and agree that Recolat is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using this website, you agree to absolve Recolat from any and all liability arising from your access and use of any third party website.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest/giveaway entries) or without a request from us you send creative ideas, suggestions, feedbacks, reviews, pictures and videos of the purchased products, proposals, plans, or other materials, whether online, by email, messenger features of social media platforms like facebook, instagram, twitter, pinterest etc… or  by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium for our marketing purposes. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments or submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments/submissions will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments/submissions. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments/submissions posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Kindly view our Privacy Policy for more details.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Recolat, our owners, our directors, officers, employees, affiliates, agents, contractors, digital marketers, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law by the purchase price of the product.

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:-

(i) life or wear of any Product or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to Recolat;

(ii) improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;

(iii)third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site; and

(iv) any warranties provided under these Terms Of Service if the total price for the Product has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any Product purchased from the Site is processed by third party payment system provider Razorpay or Paytm or Google Pay and Recolat does not retain or process any such payment information. Recolat cannot guarantee the security of such third party payment system(s) or any payment data on the Site, Recolat is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, Recolat is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Recolat from any and all liability in connection with the acts, omissions or defaults of such third parties.

To the extent that any exclusion of liability under these Terms Of Service is not permitted by law, the aggregate cumulative liability of Recolat and our affiliates under any Order shall in any event not exceed the sum that the you have paid to us for the purchase or sale of products under that Order.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Recolat and our parent, subsidiaries, owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, digital marketers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ACCESS AND USAGE OF SITE

By accessing or/and use of the Site, you represent and warrant that:

  1. You are of legal age and capacity to access and/or use the Site;
  2. All information supplied by you on this Website is true, accurate, current and complete;
  3. You are legally and financially responsible for access and/or use of the Site
  4. You do not use the Site for any illegal purposes

 

SECTION 18 - PRICE

Currency & Pricing:

All prices displayed on the Site are quoted in the currency that is based on your choice for reference. All final prices upon checkout are based on INR.

In the event where an incorrect price is displayed, we have all right to refuse and cancel any order due to incorrect pricing.

Duties, Taxes & Custom Charges:

Buyers are responsible for any/all duties, taxes and custom charges that may be incurred in their countries. The price payable from the Site does not include any/all duties and custom charges. Each country has its own regulation regarding the tax. Some countries are easy to import into, and have few restrictions and no taxes, while other countries are very restrictive and have high taxes. So we are not sure about if you will be charged for tax or not. To avoid the future inconvenience, we strongly recommend the buyers to learn the tax regulation of the destination country before purchasing from us.

SECTION 19 - PURCHASES

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these Terms Of Service (an "Order"). We will assign an order number to your Order when we accept your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because there may be an issue identified with your account due to credit and fraud.

Cancellation of Order:

Please place your order carefully. To cancel your order, please notify us at info@recolat.com within 8 hours after order has been placed. Customer will be eligible for the complete refund only if the order is cancelled within 8 hours after order has been placed.

No cancellation will be accepted after 8 hours after order has been placed. This is because chances are that your order might have already been processed and shipped. In that case, we will not be able to make any changes.  No Refund will be possible in currency other than INR.

SECTION 20 - PRODUCTS

Image:

Product images may appear larger to show detailed view of the products. Always refer to the measurements before purchase. We cannot be held responsible for purchases made with the wrong perception of product size.

Measurements:

All measurements provided on the Site are measurements which were taken as accurately as possible. Minor variations in measurement is not considered a defect and cancellation of order due to such instance is not permitted.

Colours:

When editing images for display on the Site, we always strive to produce the most realistic colours of the products. However, different people may perceive different colours as different devices renders colours differently. Such situations are not within our control and we cannot be held responsible for purchases made with the wrong perception of colours.

SECTION 21 - PAYMENT

We accept payment using Credit/Debit Card (Visa, Mastercard, American Express, Discover)., Net Banking, Paytm , Google Pay.

Our Payment Gateway is Razorpay.

Note: All transactions are done securely via Razorpay or Paytm or Google Pay. We do not have any access to any Credit or Debit Card information.

SECTION 22 - SHIPPING AND HANDLING

We're really excited to offer Free Shipping to almost everywhere across India.

MAILING ADDRESS:

Orders are shipped to the shipping address provided by the customer.

Please ensure address is correct. If you like to change the shipping address, please contact us at info@recolat.com within 8 hours after purchase is made. Change of address is not possible after the stipulated time as we strive to dispatch all our orders as early as possible. Please note that we will not be able to make any changes to your order once the order has been dispatched.

VERIFICATION & AUTHORISATION OF PAYMENT:

All orders will only be processed after payment is verified and cleared.

PROCESSING OF ORDERS:

We aim to process all customer orders in 1 - 5 business days, with the exception of weekends. For festive season and public holidays, order process may take more than 1-5 days in these cases as each order is freshly manufactured.

SHIPPING METHOD & DURATION:

It may take upto 3- 10 business days to deliver your orders. Once we have dispatched your order, an e-mail with the tracking details will be mailed to you.

Kindly note that during unavoidable circumstances such as current Covid Pandemic situation, peak season, festive season, poor weather conditions or public holidays it might take more time to deliver the order and depending on certain conditions it can take up to 30 business days to deliver your order.

IMPORTANT NOTES:

  1. Shipping duration is estimated time.
  2. Custom clearance can affect delivery time depending on different destinations. 
  3. We will not be able to refund for delay due to custom clearance, weather  conditions or postal service. These instances are unfortunately beyond our control and we will not be able to refund the order.
  4. Buyers are responsible for any and all duties and custom charges that may be incurred.
  5. Please always order in advance for any special occasion for the orders to reach you in good time.

    If order does not reach within the shipping period, please inform us by sending an email to info@recolat.com with your Order ID, shipping address and contact number to facilitate our checking of your parcel.

    PARCEL TRACKING:

    You will receive an ‘Order Shipped’ notification once your order has been shipped. You can track your parcel with the given parcel tracking number at the Track My Order portal in homepage of the website

    SECTION 23 - BOUNCED/ RETURNED PARCEL

    In any case if order is unclaimed after a stipulated time by the post office and is returned to us, it is the buyer’s responsibility and will have to pay for the additional shipping charge of resending back the order again to the buyer. A package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason or a parcel with wrong address furnished, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.

    SECTION 24- RETURNS AND REPLACEMENTS

    At Recolat, we give top priority to Customer Delight. We always encourage you to read the product descriptions and product sizes thoroughly before placing your order. Please refer to the sizing guide provided while placing your order. Please cross-check your submitted informations, such as Shipping Address details (address to which your ordered products will be shipped), Contact Number etc. you have entered before placing the order.

    We welcome Return and Replacement for items that is damaged within 3 days of receiving the order by the customer. All approved returns due to damaged or defective product will be addressed by a replacement of the same product from Recolat and has to be communicated within 3 days of receiving the order. Please note that you have to return the received defective order back for replacement by the correct order. Please note that in this case the Shipping charges for returning order is borne by Recolat.  If you purchase the mattress and only the cover is defective (and not the mattress), we will replace only the cover and not the entire mattress. Please note that Replacements are only possible and no Refunds will be possible if the received product is damaged or defective.

    For claiming Return and Replacement of items which are damaged or has missing parts, please send us a mail at info@recolat.com with subject line “Defective Order Received - [Insert Order ID]” to discuss and solve your issue. Along with this e-mail, please provide us with your Order ID, picture of the product received with the defect, scanned copy of Warranty Card and the receipt followed by a detailed description of the defect so that we can solve your issue as early as possible. If the claim is approved the Guidelines For Return Mail For Return and Replacement of Item and the mail address to which the received product has to be returned will be send to the customer via e-mail. 

    If we’ve sent you a wrong order, kindly inform us by sending us an email with subject line  “Incorrect Order Received - [Insert Order ID]” to info@recolat.com within 3 days of receiving the parcel. Along with this email please provide us with your Order ID, picture of the product received, scanned copy of Warranty Card and the receipt so that we can send you the correct order.

    Please note that you have to return the received wrong order back for replacement by the correct order. Please note that in this case the Shipping charges for returning order is borne by Recolat. Please note that Replacements are only possible and no Refunds will be possible if you have received a wrong product.

    Upon receiving your email, our Customer Care Officer will assess your situation on a case by case basis and will ask the customer to return the mattress/pillow to Factory location of Recolat specified in the e-mail send by us. 

    Recolat will send you a packing material and Waybill document for returning the product. Please pack your mattress or pillow and stick the Waybill on the packing material we have sent you.

    Upon receiving the product, Recolat will  inspect the product & confirm on Replacement status.

    Returns and Replacement are not accepted if:

    • Water, chemical food stains or liquids poured on mattress causing it to shrinkage, dampen, stink, stain or become bulky
    • It has been more than 3 days from the date of delivery in the case of defective or damaged mattress or pillow received.
    • It has been more than 1 day from the date of delivery in the case of incorrect mattress or pillow received.
    • The mattress ordered is of custom size.
    • The mattress or pillow does not have brand tags
    • The product have been misused 
    • The customer fails to submit the required documents to address the Return request such as Order ID, picture of the product received, scanned copy of Warranty Card and the receipt. 

    If by mistake you have ordered a wrong sized mattress and it is already delivered to you, we are happy to replace the mattress by the correct size mattress. All you have to do is to send us a mail at info@recolat.com with subject line “Wrong Mattress Size - [Insert Order ID]” to discuss and solve your issue. Along with this e-mail, please provide us with your Order ID, picture of the product received, scanned copy of Warranty Card and the receipt followed by a detailed description of the issue so that we can solve your issue as early as possible. If the claim is approved the Guidelines For Return Mail For Return and Replacement of Item and the mail address to which the received product has to be returned will be send to the customer via e-mail.

    We will send the replacement mattress after receiving the wrong sized mattress back at our factory. Please note that the customer has to pay the difference amount if the price of replacement mattress is more than the returned mattress before receiving the replacement mattress. Similarly if the price of replacement mattress is less than the returned mattress, Recolat will refund the difference amount to the customer. Please note that in this case the Shipping Charges for returning the wrong sized mattress from the customer's location to Recolat's factory is borne by the customer. Please note that in this case, the Shipping Charges for dispatching your correct size mattress from Recolat's factory location to customer's location will be borne by the customer. Please note that this return facility will not be applicable for custom size mattresses that are manufactured based on the mattress size provided by the customer. Since the entire process is long, there are chances for delays in the delivery of new product. Hence we request our customers to double check the size of mattress before placing the order. 

    SECTION 25- REFUNDS

    Recolat provides Refunds to all eligible claims during the 100 Nights Free Trial of Recolat Mattresses and 40 Nights Free Trial of Recolat Pillows.

    The 100 Nights Free Trial is valid for the first 100 days after your receipt of your purchased Recolat Mattress. The 40 Nights Free Trial is valid for the first 40 days after your receipt of your purchased Recolat Pillows. 

    The Refund Policy for Recolat Mattress with a valid 100 Nights Free Trial lasts for the first 100 days, starting from the day of receipt of your purchased Recolat Mattress. If in any case the purchased mattress is found not to be a good fit for you, you can return the purchased mattress to us within the first 100 days after your receipt of purchased mattress and we are happy to process a complete refund to you. 

    The Refund Policy for Recolat Pillow with a valid 40 Nights Free Trial lasts for the first 40 days, starting from the day of receipt of your purchased Recolat Pillow. If in any case the purchased Pillow is found not to be a good fit for you, you can return the purchased pillow to us within the first 40 days after your receipt of purchased pillow and we are happy to process a complete refund to you.

    If you want to return your mattress or pillow during your Free Trial Period, please e-mail us at info@recolat.com with subject line “Return-Free Trial-[Insert Order ID]” to discuss and solve your issue. Along with this e-mail, please provide us with your Order ID, scanned copy of Invoice, followed by the details of the issue you are experiencing while using the mattress, so that we can process your Return as early as possible. 

    Upon receiving your Return request email, our Customer Care Officer will assess your situation on a case by case basis and if your claim is approved, you will be asked to return the purchased product to Factory location of Recolat specified in the e-mail send by us. 

    Recolat will send you a packing material and Waybill document for returning the product. Please pack your mattress and stick the Waybill on the packing material we have sent you.

    Upon receiving the product, Recolat will inspect the product & confirm on Refund status.

    Your Return is only accepted if the returned product is in a donatable condition without any tears, stains, odours or other soiling. 

    Returns or Refunds are not accepted if:

    • Water, chemical food stains or liquids poured on mattress causing it to shrinkage, dampen, stink, stain or become bulky.
    • The mattress ordered is of custom size.
    • The mattress does not have brand tags.
    • The mattress have been misused. 
    • The customer fails to submit the required documents to address the Return request such as Order ID or scanned copy of invoice.

    Please note that the 100 Nights Free Trial is only available for Recolat Mattresses and 40 Nights Free Trial is only available for Recolat Pillows.

    Please note that the custom size mattresses are not eligible for the 100 Nights Free Trial. Custom size mattresses are covered under Warranty from the date of receipt of your purchased mattress. Please read Warranty page for more details on Recolat Mattress Warranty..

    If a customer has returned a Recolat Mattress or Pillow within their Free Trial Period, that Customer or Shipping Address will not be eligible for an additional Free Trial on any of their subsequent orders from Recolat.

    The Shipping charges for returning Recolat Mattress/Pillow within the valid Free Trial Period is borne by Recolat.  

    SECTION 26- GIFT CARDS, COUPONS AND OFFER CODES

    Gift Cards, Coupons and Offer Codes are valid only for the time period mentioned on the them, and are strictly non-refundable and non-extensible. Gift Cards are to be redeemed in a single transaction. 

    Gift Cards, Coupons and Offer Codes cannot be encashed.

    SECTION 27- PERSONAL INFORMATION

    We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy for more information.

    SECTION 28- REVIEWS AND FEEDBACK

    Except as otherwise provided elsewhere in this Terms Of Service or on the Site, anything that you submit or post to the site and/or provide Recolat, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, pictures, videos and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) Recolat without charge and Recolat shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Recolat and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by Recolat in the future.

    You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims. Recolat assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify against any losses caused due to the use of the entries for any purposes.

    In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant Recolat the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by Recolat will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Recolat or third parties as to the origin of any Submissions or Content. Recolat may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

    SECTION 29- INTELLECTUAL PROPERTY RIGHT

    Recolat is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Recolat prior written permission. If you believe an intellectual property right has been violated on the Site, please contact us at info@recolat.com.

    SECTION 30 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 31 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the District Court of Kottayam, Kerala, India.

    SECTION 32 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website without any prior notice. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 33 - CONTACT INFORMATION

    Enquiries about the Terms of Service can be sent to us at info@recolat.com.

     

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